Join a Top Workplace!! A multi-year award winner of the Star Tribune Top Workplace designation, Dermatology Consultants is proud to be celebrating its 75th year in business. Founded in 1949, we are a thriving private dermatology practice with 21 physicians and 4 clinic locations in the East Metro.
The Patient Access Specialist is responsible for making appointments for patients following Dermatology Consultants’ procedures. The Patient Access Specialist assists patients on the telephone, schedules appointments, gathers accurate demographic information and insurance information, and registers patients. This position will be eligible for a remote or hybrid schedule following a 90-day orientation period.

Duties and Responsibilities:
• Provide patient-centered customer service, using a multi-line telephone in a pleasant manner
• Schedule patient appointments using the computerized scheduling system (Cerner) which best meet the needs of the patient in adherence with our physicians’ schedule and availability
• Register patients, verify and update patient data, prepare necessary confirmation letters, welcome packets and forms to send to patients
• Verify insurance eligibility
• Reschedule and cancel appointments as needed
• Occasionally work as a Float Medical Receptionist at the Front Desk in any of the four clinic locations
• Maintain strict confidentiality of patient health information
• Other clerical duties as assigned such as online appointment requests, scheduling interpreters, patient portal invitations and referrals

Minimum Requirements:
• HS Diploma or equivalent.
• 1-2 years’ experience in scheduling or reception in a healthcare setting
• Experience scheduling appointments, registering patients, and obtaining/verifying insurance information
• Ability to communicate calmly and clearly with patients and others on the phone
• Knowledge of customer service principles and techniques
• Ability to navigate computerized scheduling system (Cerner) and to operate standard office equipment including multi-line telephone, computer and fax machine
• Ability to travel occasionally to other clinic locations as a float medical receptionist
• Knowledge of insurance preferred

Schedule: 40 hours/week, Monday – Friday, 8 am to 4:45 pm